Popular television actress Surbhi Chandna took to social media to express her dissatisfaction with Vistara Airlines, labeling them as the “worst airline.” The actress detailed her unpleasant experience in a blog post, highlighting issues with priority luggage being offloaded without her knowledge and the airline’s allegedly unprofessional staff.
In a scathing Instagram and Twitter post, Surbhi Chandna wrote, “THE WORST AIRLINE AWARD GOES TO @VISTARA A PRIORITY BAG WAS OFFLOADED FOR REASONS BEST KNOWN TO THEM. NOT BEEN ASSURED IF THE BAG HAS REACHED THE MUM AIRPORT OR NOT. THEY ARE NOT SURE IF THEY CAN EVEN ARRANGE FOR A VENDOR TO SEND THE BAG IN CASE THEY LOCATE IT. ALL THIS AFTER THEY HAVE MENTALLY TORTURED ME. FALSE PROMISES BY THE INCOMPETENT STAFF HAVE CAUSED MENTAL HARASSMENT… HORRIBLE DELAYS BY THE AIRLINE. I SUGGEST YOU’LL TO THINK 100 TIMES BEFORE YOU FLY THIS PATHETIC AIRLINE.”
In a subsequent post, she named a specific staff member, Deepika Pawar, accusing her of being unprofessional and unapologetic. Surbhi confronted her, stating, “DEEPIKA PAWAR – @VISTARA MUMBAI THE AIRPORT GROUND STAFF IS EXTREMELY UNPROFESSIONAL & UNDERTRAINED AND WAS UNAPOLOGETIC ABOUT THE SITUATION. EXTREMELY RUDE IN HER APPROACH STRAIGHT UP SAID ‘WE DO NOT KNOW WHEN YOUR BAG WILL COME AND WE CAN NOT COMMIT ANYTHING’ ALSO WHEN ASKED ABOUT DELIVERY SHE SAID ‘MY VENDORS ARE OCCUPIED AND I WILL NOT BE ABLE TO DELIVER THE BAG TO YOU. IT WILL BE BETTER IF YOU COME TO PICK IT UP’ THIS IS THE PATHETIC STAFF AND SERVICE OF THE AIRLINE WHEN THEY ARE AT FAULT.”
In response to Surbhi’s tweet, Vistara Airlines assured, “Hi Ms. Chandna, we are having this checked. Please be assured that this will be resolved as soon as possible. Gauri, thank you.”
Stay tuned for updates on Surbhi Chandna’s experience with Vistara Airlines and the airline’s response to address the issue